Right of withdrawal
1. Consumer rights of withdrawal - Note according to Consumer Protection Act
The Distance Selling Regulations of the Consumer Protection Act allow consumers to withdraw from a contract entered at a distance within fourteen days. In order to exercise your right to cancel the contract, you need to submit or send a clear cancellation notice, that is, a written notice that you wish to cancel the contract (by post mail, fax or email) before the end of the withdrawal deadline. If you withdraw from this contract, we refund you immediately all the payments that we have received from you, including delivery costs (except for all additional costs arising from a delivery other than the standard delivery offered by us), at the latest within fourteen days from the date on which we have received the message of your cancellation of this contract. For this refund, we use the same payment method that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged fees for this refund. In case of an effective cancellation, the mutually received goods & services are to be returned within fourteen days from the date of the contract withdrawal. The Consumer can only return unspoilt & unused goods for an exchange or refund. If the purchased goods are damaged or not in their original condition, the Consumer is otherwise bound to compensate Zaruba after the return or withdrawal. During this period, the Consumer shall handle the product and the packaging with care. Testing of an item’s property and proper functioning upon receipt by the Consumer should be done only to the extent that is possible and usual in a retail store setting.
2. Exception from Right of withdrawal
Please note that the right to withdraw does not apply to goods made to order or clearly personalised.
3. Withdrawal form
If you want to withdraw a contract then you can use this Withdrawal form or send a simple letter in electronic form or on paper including the following:
— We/I herewith withdraw the closed contract for the purchase of the following goods:
— Ordered on/Received on
— Name of consumer
— Adress of consumer
— Signature of consumer (only when on paper)
If wishing to exercise the right of withdrawal, the consumer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to: ZARUBA Gesellschaft m.b.H. IZ-NÖ-SÜD, Straße 14, Objekt 19
A – 2355 Wiener Neudorf
or by dialing to: +43 2236 63 551-551
or by e-mailing to: firstname.lastname@example.org